{"id":297,"date":"2022-10-13T05:40:51","date_gmt":"2022-10-13T05:40:51","guid":{"rendered":"https:\/\/mesinkira.io\/?page_id=297"},"modified":"2022-10-13T05:54:31","modified_gmt":"2022-10-13T05:54:31","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/mesinkira.io\/my\/frequently-asked-questions-faq\/","title":{"rendered":"Soalan Lazim"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. INSTALLING THE APPLICATION<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
  1. Open Google Play Store Search<\/li>
  2. \u201cmesinkira.io\u201d.<\/li>
  3. Select MESINKIRA application.<\/li>
  4. Click INSTALL button to download the application.<\/li>
  5. Click OPEN button to continue with the app registration.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2. REGISTER YOUR ACCOUNT<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
    1. Open MESINKIRA application.\u00a0\u00a0<\/li>
    2. Click REGISTER button.\u00a0<\/li>
    3. Fill in \u201cMerchant Registration\u201d Form\u00a0<\/li>
    4. Enter an active and valid email address.\u00a0<\/li>
    5. Create a strong password.\u00a0<\/li>
    6. Click CREATE ACCOUNT.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0

      Check for confirmation email.\u00a0<\/b><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3. VERIFYING YOUR ACCOUNT<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      1. Sign in to your email.\u00a0<\/li>
      2. Click on \u201cWelcome to MESINKIRA\u201d email in your inbox.\u00a0<\/li>
      3. Proceed to click \u201cVerify Email\u201d.\u00a0<\/li>
      4. You will be directed to Email Verification Page.\u00a0
        __________________________________<\/b>
        Email Verification Page\u00a0<\/u>Your email has been successfully verified by MESINKIRA app
        __________________________________<\/strong><\/li>
      5. Then MESINKIRA app will send \u201cEmail Verified\u201d notification to your mailbox.\u00a0<\/li>
      6. Click to open the email.\u00a0\u00a0

        This is to confirm that your registered account has been activated by MESINKIRA application.<\/b>\u00a0\u00a0<\/li>
      7. Exit from email app, proceed to login to MESINKIRA application.\u00a0<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4. LOGIN TO THE APPLICATION<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
        1. Open MESINKIRA app.\u00a0<\/li>
        2. Enter the registered email address.\u00a0<\/li>
        3. Enter the registered password.\u00a0<\/li>
        4. Click LOGIN button.\u00a0

          Our app will walk you through its main features!\u00a0<\/b><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t5. ADD PRODUCT WITH BARCODE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
          1. Click PRODUCTS button\u00a0<\/li>
          2. Click \u2018+\u2019 to add new product\u00a0<\/li>
          3. Click on the barcode icon to capture the product code.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0

            Make sure the product printed barcode is readable.\u00a0\u00a0<\/strong><\/li>
          4. The app will automatically fetch the product info.\u00a0
            __________________________________<\/li>
          5. Continue to key in the selling Price.\u00a0<\/li>
          6. Continue to key in the Cost Price.\u00a0<\/li>
          7. Insert the Initial Stock.\u00a0<\/li>
          8. Click\u00a0Save Product.<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0

            The added item now is in PRODUCTS list.\u00a0\u00a0<\/b><\/li>
          9. Proceed to add another product.\u00a0<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6. ADD PRODUCT WITHTOUT BARCODE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
            1. Click \u2018+<\/b>\u2018 to add new product.\u00a0<\/li>
            2. Click\u00a0at the bottom left to select an image.<\/li>
            3. If the image is not in the album, take a new picture by clicking\u00a0at the top right corner.\u00a0<\/li>
            4. Make sure the product is in full view, then click the camera button.\u00a0<\/li>
            5. Select the photo in the gallery.\u00a0
              __________________________________<\/li>
            6. Click\u00a0Done<\/b>. The selected photo is now published in the form.\u00a0<\/li>
            7. Key in your own Product Code.\u00a0<\/li>
            8. Key in Product Name , Price and Cost Price.\u00a0<\/li>
            9. Insert the Initial Stock and click\u00a0Save Product.\u00a0<\/b><\/li>
            10. Follow the same steps to add another non-barcode product.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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              \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t7. DELETING A PRODUCT<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
              1. Click on the vertical three dots menu on the right side of the product you want to remove.\u00a0<\/li>
              2. From the dropdown menu, select\u00a0Delete Product<\/b>.\u00a0<\/li>
              3. The app will prompting to confirm, select\u00a0YES\u00a0<\/b>to continue deleting the product or\u00a0NO\u00a0<\/b>to cancel the action.\u00a0<\/li>
              4. The selected product is now removed from the PRODUCTS list.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                \n\t\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8 UPDATING THE PRODUCT\/STOCK LEVELS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                1. Click on the vertical three dots menu on the right side of the product.\u00a0<\/li>
                2. From the dropdown menu, select\u00a0Edit Product.<\/b><\/li>
                3. You can edit the code, name, price and the cost price.\u00a0<\/li>
                4. Once done, continue to click\u00a0Save Product.\u00a0<\/b>\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/li><\/ol>

                  Product details is now updated.\u00a0
                  __________________________________
                  To add new stock:\u00a0\u00a0<\/p>

                  1. Click on the vertical three dots menu on the right side of the product.\u00a0<\/li>
                  2. From the dropdown menu, select\u00a0Add Stock.<\/b>\u00a0<\/li>
                  3. Insert the stock quantity and put remarks.\u00a0<\/li>
                  4. Once done, continue to click\u00a0OK<\/b>.\u00a0<\/li><\/ol>

                    The stock is now updated with new quantity.<\/strong>\u00a0\u00a0\u00a0
                    __________________________________
                    To minus existing stock:\u00a0\u00a0<\/b><\/p>

                    1. Click on the vertical three dots menu on the right side of the product.\u00a0<\/li>
                    2. From the dropdown menu, select\u00a0Minus Stock.\u00a0<\/b><\/li>
                    3. Insert the stock quantity and put remarks.\u00a0<\/li>
                    4. Once done, continue to click OK.

                      The stock is now updated with less quantity.<\/b><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                      \n\t\t\t\t\t
                      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t9. SCAN PURCHASING PRODUCTS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                      1. Tap the BASKET button.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
                        Make sure the basket is empty for each customer.\u00a0\u00a0
                        __________________________________<\/strong><\/li>
                      2. You can either select manually from the\u00a0PRODUCTS\u00a0<\/b>list or use the\u00a0SCAN\u00a0<\/b>button.<\/li>
                      3. To select, tap the\u00a0PRODUCTS\u00a0<\/b>button and then tap at the item column in the list.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
                        The selected item will be added into the BASKET.\u00a0 \u00a0
                        __________________________________<\/strong><\/li>
                      4. To scan the barcode, tap the\u00a0SCAN\u00a0<\/b>button.\u00a0<\/li>
                      5. Take the purchasing item and position the barcode in view of the phone camera.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
                        The scanned item will be added into the BASKET.\u00a0
                        __________________________________<\/strong><\/li>
                      6. \u00a0Tap the\u00a0SCAN\u00a0<\/b>button again to add another purchasing item.\u00a0\u00a0\u00a0<\/li>
                      7. Or, you can tap again on the added item in the BASKET ; the quantity of the item will increase by 1.
                        Please re-check all items before checkout.\u00a0\u00a0<\/li>
                      8. Tap the PAY button when the customer is ready to make payment (checkout).\u00a0\u00a0<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t10. CASH PAYMENT PURCHASE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                        1. Tap the\u00a0PAY\u00a0<\/b>button.
                          MESINKIRA app will show the total amount to be paid.<\/b>\u00a0\u00a0<\/li>
                        2. Enter the cash amount paid by the customer.\u00a0<\/li>
                        3. Tap\u00a0CONFIRM\u00a0<\/b>button to proceed.\u00a0
                          The app will show the change amount and upload the payment receipt.\u00a0<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t11. CASHLESS PAYMENT PURCHASE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                          VISA \/ Mastercard (Tap2Fon) :\u00a0\u00a0

                          4 Important requirements:\u00a0<\/p>

                          • Activate Payment Gateway<\/b>\u00a0in Mesinkira app.\u00a0<\/li>
                          • Enable NFC capability<\/b>\u00a0on your android smartphone.\u00a0<\/li>
                          • Install Gkash Business<\/b>, the payment gateway provider app.\u00a0\u00a0<\/li>
                          • Ensure customer\u2019s card indicates\u00a0contactless capability feature<\/b>.\u00a0 \u00a0<\/li><\/ul>

                            __________________________________<\/p>

                            1. Click the\u00a0PAY\u00a0<\/b>button.\u00a0<\/li>
                            2. Tap \u201cChange Payment Method<\/b>\u201d button.\u00a0<\/li>
                            3. Select\u00a0Visa Mastercard<\/b>\u00a0payment.<\/li>
                            4. Wait for the app to establish a secure connection.\u00a0\u00a0<\/li>
                            5. \u00a0When ready,\u00a0tap and hold the front of a debit or credit card to the camera-phone.\u00a0<\/b><\/li><\/ol>

                              The app will process the payment once the card reading is accepted.
                              Receipt will be uploaded upon a successful transaction<\/b>.\u00a0\u00a0
                              __________________________________
                              TnG e-Wallet<\/p>

                              1. Go to the bottom of the payment screen.<\/li>
                              2. Tap \u201cChange Payment Method<\/b>\u201d button.<\/li>
                              3. Select\u00a0TnG eWallet<\/b>\u00a0payment.\u00a0<\/li>
                              4. Tap\u00a0SCAN NOW<\/b>\u00a0button to scan customer QR code.<\/li><\/ol>

                                Receipt will be uploaded upon a successful transaction.<\/b>
                                __________________________________
                                Other Payment Methods that are available in Mesinkira App\u00a0<\/b>

                                Boost, GrabPay, WeChat Pay, TnG e-Wallet, Razer Pay, Gkash, Maybank QRPAY, AliPay<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t12. PROVIDING RECEIPT AS PROOF-OF-PURCHASE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                                1. Offline Receipt:<\/strong>\u00a0\u00a0\u00a0<\/li>
                                2. Tap on Receipt icon.\u00a0<\/li>
                                3. Select \u201cPrint Receipt<\/b>\u201d .\u00a0<\/li>
                                4. Mesinkira app will prompting the \u201cPrinting<\/b>\u201d status.\u00a0<\/li>
                                5. Once done, you can pass the printed receipt to the customer.
                                  Refer Receipt Printing Setup tutorial.\u00a0 \u00a0<\/b><\/li><\/ol>


                                  Online Receipt :\u00a0\u00a0<\/b><\/p>

                                  1. Tap on Receipt icon .\u00a0<\/li>
                                  2. Select \u201cEmail Receipt<\/b>\u201c.<\/li>
                                  3. Enter customer\u2019s email address. Click \u2018Send<\/b>\u2018.\u00a0<\/li>
                                  4. The app will notify once receipt sent to customer\u2019s email.\u00a0<\/li>
                                  5. Tap \u201cFinish Transaction<\/strong>\u201d to end.\u00a0\u00a0<\/li>
                                  6. Inform customer to check their email inbox in order to see the receipt.
                                    Customer can check at their own convenience.<\/strong>\u00a0 \u00a0<\/li><\/ol>


                                    Re-produce Receipt :\u00a0\u00a0<\/strong><\/p>

                                    1. Tap on Main Menu icon at the top left corner.\u00a0<\/li>
                                    2. Select \u201cOffline & Online Receipt<\/b>\u201d .\u00a0<\/li>
                                    3. Tap \u201cOnline Receipt\u201d<\/b>\u00a0section, Identify the required receipt by referring to the receipt number, timestamp and cashier name.\u00a0<\/li><\/ol>Select to open and proceed to reprint or resend it to customer email address.\u00a0\u00a0<\/b>\u00a0

                                      Cancel\/Refund Receipt\u00a0<\/b>:\u00a0\u00a0
                                      1. From \u201cOnline Receipt<\/b>\u201d section, open the uploaded receipt that need to be cancelled.\u00a0<\/li>
                                      2. Tap on Receipt icon .\u00a0<\/li>
                                      3. Select \u201cCancel Receipt\/Refund<\/b>\u201c.\u00a0<\/li>
                                      4. The app will ask for confirmation. Enter the cancel reason.\u00a0<\/li>
                                      5. Once done, the receipt status will change to \u201cCancelled<\/b>\u201c.\u00a0\u00a0<\/li><\/ol><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                                        \n\t\t\t\t\t
                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t13. VIEWING SALES REPORTS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                                        1. Tap on Main Menu icon at the top left corner.\u00a0<\/li>
                                        2. Select \u201cReports<\/b>\u201c.\u00a0<\/li>
                                        3. Sales Reports available for\u00a0Top Products<\/b>\u00a0or\u00a0Total Sales<\/b>.\u00a0<\/li>
                                        4. Click More icon , to generate daily, weekly, monthly or yearly reports.\u00a0<\/li><\/ol>

                                          Mesinkira app also able to generate custom date-based sales report.<\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

                                          \n\t\t\t\t\t
                                          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t14. PAYMENT GATEWAY ACTIVATION SETUP<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                                          1. Tap the\u00a0Main Menu<\/b>\u00a0icon at the top left corner.\u00a0<\/li>
                                          2. Select\u00a0Payment Gateway<\/strong>.\u00a0<\/li>
                                          3. Understand first about Bank Imposed Transaction Charges Then click\u00a0OKAY<\/b>.<\/li>
                                          4. Click\u00a0Start\u00a0<\/b>to continue.\u00a0<\/li>
                                          5. Fill up\u00a0Merchant Information<\/b>\u00a0form. Go Next.\u00a0<\/li>
                                          6. Fill up\u00a0Merchant Address<\/strong>\u00a0form. Go Next.\u00a0<\/li>
                                          7. Fill up\u00a0Business Information<\/b>\u00a0form. Go Next.\u00a0<\/li>
                                          8. Fill up\u00a0Authorize Contact Person details<\/strong>\u00a0and click Next.\u00a0<\/li>
                                          9. Provide the\u00a0Bank Account Information<\/b>\u00a0and click Next.<\/li>
                                          10. Verify your company status in\u00a0Politically Exposed Person<\/b>. Go Next.\u00a0<\/li>
                                          11. Continue to upload required\u00a0Business Documents<\/b>. Go Next.\u00a0<\/li>
                                          12. Read thoroughly the Declaration and Acceptance. Tick Agree and Accept.<\/b>\u00a0<\/li>
                                          13. Click \u201cSubmit Application<\/b>\u201c.\u00a0<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                                            \n\t\t\t\t\t
                                            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t15. RECEIPT PRINTING SETUP<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                                            1. Install Quick Printer app from Google Play Store.\u00a0<\/li>
                                            2. Add your printer by following the instructions.\u00a0<\/li>
                                            3. Open Mesinkira app and click the Main Menu.\u00a0<\/li>
                                            4. Select\u00a0Printer<\/b>.<\/li>
                                            5. Register your printer name.\u00a0<\/li>
                                            6. Click\u00a0Save<\/b>\u00a0button.\u00a0<\/li>
                                            7. At any uploaded receipt screen, tap on\u00a0Receipt\u00a0<\/b>icon.\u00a0<\/li>
                                            8. Select \u201cPrint Receipt\u2019<\/b>\u2018 to print.\u00a0\u00a0<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                                              \n\t\t\t\t\t
                                              \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t16. RESETTING YOUR PASSWORD<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
                                              1. Click\u00a0FORGOT PASSWORD<\/b>\u00a0button.\u00a0<\/li>
                                              2. Enter registered email address and click\u00a0RESET PASSWORD<\/b>\u00a0button.

                                                The App will send a password reset email.<\/b><\/li>
                                              3. Go to your email inbox and open the reset password email.\u00a0<\/li>
                                              4. Click the reset link.\u00a0<\/li>
                                              5. Enter your new password and re-enter the password to confirm.\u00a0\u00a0\u00a0<\/li>
                                              6. Click\u00a0Reset Password<\/b>\u00a0button and your will see a password reset page.\u00a0<\/li>
                                              7. Go back to Mesinkira App.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                                                \n\t\t\t\t\t
                                                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t17. EDITING YOUR PROFILE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                                                Tap on MAIN Menu<\/strong> icon at the top left corner.<\/p>

                                                Select Profile<\/strong>.<\/p>

                                                Enter all the required details and click SAVE<\/strong> to complete.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/body>","protected":false},"excerpt":{"rendered":"

                                                1. INSTALLING THE APPLICATION Open Google Play Store Search \u201cmesinkira.io\u201d. Select MESINKIRA application. Click INSTALL button to download the application. Click OPEN button to continue with the app registration. 2. REGISTER YOUR ACCOUNT Open MESINKIRA application.\u00a0\u00a0 Click REGISTER button.\u00a0 Fill in \u201cMerchant Registration\u201d Form\u00a0 Enter an active and valid email address.\u00a0 Create a strong password.\u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-297","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions (FAQ) - MESINKIRA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mesinkira.io\/my\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) - MESINKIRA\" \/>\n<meta property=\"og:description\" content=\"1. INSTALLING THE APPLICATION Open Google Play Store Search \u201cmesinkira.io\u201d. Select MESINKIRA application. Click INSTALL button to download the application. Click OPEN button to continue with the app registration. 2. REGISTER YOUR ACCOUNT Open MESINKIRA application.\u00a0\u00a0 Click REGISTER button.\u00a0 Fill in \u201cMerchant Registration\u201d Form\u00a0 Enter an active and valid email address.\u00a0 Create a strong password.\u00a0 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mesinkira.io\/my\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"MESINKIRA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mesinkira.io\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-13T05:54:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mesinkira.io\\\/frequently-asked-questions-faq\\\/\",\"url\":\"https:\\\/\\\/mesinkira.io\\\/frequently-asked-questions-faq\\\/\",\"name\":\"Frequently Asked Questions (FAQ) - MESINKIRA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mesinkira.io\\\/#website\"},\"datePublished\":\"2022-10-13T05:40:51+00:00\",\"dateModified\":\"2022-10-13T05:54:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mesinkira.io\\\/frequently-asked-questions-faq\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mesinkira.io\\\/frequently-asked-questions-faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mesinkira.io\\\/frequently-asked-questions-faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mesinkira.io\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions (FAQ)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mesinkira.io\\\/#website\",\"url\":\"https:\\\/\\\/mesinkira.io\\\/\",\"name\":\"MESINKIRA\",\"description\":\"Your Mobile Retailing Tool\",\"publisher\":{\"@id\":\"https:\\\/\\\/mesinkira.io\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mesinkira.io\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mesinkira.io\\\/#organization\",\"name\":\"MESINKIRA\",\"url\":\"https:\\\/\\\/mesinkira.io\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/mesinkira.io\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mesinkira.io\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/MesinKira-BOSS-1.png\",\"contentUrl\":\"https:\\\/\\\/mesinkira.io\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/MesinKira-BOSS-1.png\",\"width\":664,\"height\":134,\"caption\":\"MESINKIRA\"},\"image\":{\"@id\":\"https:\\\/\\\/mesinkira.io\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/mesinkira.io\\\/\",\"https:\\\/\\\/www.instagram.com\\\/mesinkira\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions (FAQ) - MESINKIRA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mesinkira.io\/my\/frequently-asked-questions-faq\/","og_locale":"ms_MY","og_type":"article","og_title":"Frequently Asked Questions (FAQ) - MESINKIRA","og_description":"1. 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